Role Purpose
- Oversee and maintain smooth end-to-end Technical support operations within the SAP S/4HANA Financial Systems platform as a service.
- Play a leading role in the design of new system solutions or major enhancements relating to SAP S/4HANA Finance and Procurement related modules.
- Report to the Head of SAP Centre of Expertise, a unit within the Applications Platform portfolio of Group Technology and collaborate with direct and indirect teams to ensure governance, adherence, seamless service delivery and top-notch client support.
- Maintain a close client and SAP CoE relationship to effectively support SLA’s and OLA’s between Group Technology (GT) and Finance Shared Services.
- Engage with teams of configuration experts, developers, testers, infrastructure/basis analysts and application security specialists to deliver system and user access change requests for both business-as-usual and projects where applicable.
- May be required to undertake system configuration changes in your role.
- Ensure all periodic system upgrade and maintenance activities are successfully completed.
- Oversee the design of complicated, high-impact system requirements to address potential risks to integration, usability and deadlines.
Responsibilities
- Receive, assess and allocate JIRA requests.
- Drive delivery of system related tasks against agreed priorities and deadlines.
- Ensure periodic client cadences for alignment, prioritisation and escalation activities
- Ensure adequate resource levelling in response to backlog and incoming JIRA requests.
- Ensure adherence to release, incident and SAP change management procedures.
- Ensure audit compliance in user access and change management.
- Where applicable, ensure all SAP legislative changes are addressed.
- Ensure all system upgrades and maintenances activities are planned and successfully delivered.
- Ensure alignment with SAP CoE governance, procedures and principles.
- Act as a support expert to system analysts when designing system changes.
- Design and validate a complex architecture and ensure successful implementation.
- Provide recommendations and guidance on the SAP S/4HANA platform and tools.
- Understand the business processes for which any solution architecture is being developed.
- Influence GT IT Strategies ensuring collaborative alignment.
- Identify, assess, and solve complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors.
- Closely follow the strategic direction set by Senior management when establishing near-term goals.
- Interact with senior management on matters where they may need to gain acceptance on an alternate approach.
- Manage interactions and delivery with third parties contributing to the overall solution.
- Oversee, manage and support a team of SAP Finance Systems technical experts.
Requirements
Qualifications
- Bachelors Degree or Diploma, preferably in Computer Science, Information Systems or related.
- ITIL Certification or similar
Experience
- At least 8 years in SAP Service delivery
- At least 5 years in Technical support of SAP S/4HANA Finance related applications.
- Involvement in 2 full life SAP S/4HANA Finance or Procurement related cycle projects.
Knowledge
- Advanced knowledge of SAP service delivery principles.
- Advanced knowledge of planning deliverables i.e. timelines and resources.
- Technical knowledge of SAP S/4HANA on-premise FI, CO, PS, MM, SD, EAM, MDG.
- Technical knowledge of SAP Data Services will be advantageous.
- Technical knowledge of SAP Insurance Analyser will be advantageous.
- Advanced knowledge of system change management processes preferably using JIRA or similar.
- Understanding Waterfall methodology.
- Understanding Agile methodologies will be advantageous.
- Understanding SAP ABAP and FIORI will be advantageous.
Skills
- Ability to interpret and interrogate written requirements specification documents.
- Ability to prioritise tasks.
- Ability to deliver in accordance with strict deadlines.
- Ability to negotiate with various stakeholders.
- Ability to maintain delivery momentum.
- Excellent interpersonal and communication (written and verbal) skills.Strong analytical skills.
- Strong problem solving.
