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Job Role

Ensure the smooth and effective running the Intermediary Support and Compliance business systems and applications, related processes, and integration points with other systems and applications. 

Also responsible to reduce and prevent any business risks associated with the use of the system and to manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified or suggested.


  • Identify, analyse, and define business requirements received from Business Owners, Subject matter experts and/or Project teams.
  • Make recommendations for the enhancement or replacement of existing applications used with modern, practical, cost-effective solutions.
  • Identify opportunities where new technology; digital developments and/or automation can be of value.
  • Clearly document and articulate business requirements to Development- and Testing teams using appropriate solution diagrams, user stories, use cases or high-level functional requirements documents.
  • Ensure the final deliverable meets project and business specifications and qualifications.
  • Sign off User Acceptance Testing and Business Readiness Testing.
  • Assist with production enquiries.



  • Degree or Diploma in Business / System Analysis or similar qualification.


  • 3-5 years Business Analyst experience in the Financial services industry.
  • Experience in implementing new technology, digitization, automation etc.
  • Agile experience
  • Exposure to user experience design, human centred analysis and design will be an advantage.

Knowledge/ Skills

  • IT/Systems/Tools
  • Microsoft Dynamics 365 will be an advantage
  • PPO, JIRA, and Confluence
  • Working knowledge of the SAFe Agile methodology will be an advantage
  • Business
  • Sound Financial Services Industry knowledge/context
  • Sales and advice processes/steps/standards/guidelines
  • Financial Services Compliance legislation/regulations (incl. FAIS, TCF, PPI etc.)
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