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Job Role

  • Play a critical role in supporting Project Management activities, driving efficiency, mitigating risks, and ensuring the successful delivery of projects.
  • Be responsible for managing and optimizing Project support tools, ensuring their effective utilization across projects, and providing technical support to project teams.
  • Must have a strong analytical Technical background, excellent problem-solving skills, and a passion for streamlining processes and improving efficiency along with a solid understanding of Project Management principles and methodologies.


  • Administer and maintain project support tools, such as project management software, collaboration platforms, and reporting tools.
  • Customize and configure project support tools such as PPO, Jira, Power BI to meet the specific needs and requirements of project teams and portfolios.
  • Design and develop BI reports, dashboards, and data visualizations using tools such as Power BI, or similar platforms.
  • Customize Jira workflows, screens, fields, and permissions to meet the needs of various teams and projects.
  • Collaborate with stakeholders to gather requirements and translate business needs into actionable project and portfolio support items.
  • Conduct training sessions and workshops for users to maximize utilization of project support tools, promoting best practices and efficiency.
  • Provide technical support to project teams on the use of project support tools.
  • Create and maintain technical documentation for portfolio support tools and related processes.
  • Identify opportunities to automate tasks, streamline workflows, and enhance data quality.
  • Develop and implement best practices, guidelines, and standards for utilizing project support tools.
  • Collaborate with IT teams to troubleshoot technical issues and ensure seamless integration of project support tools with other systems.
  • Monitor and analyze usage data and metrics to identify opportunities for improvement and optimization.
  • Stay updated with industry trends and advancements in project support tools and recommend new tools or enhancements as needed.
  • Assist in the evaluation, selection, and implementation of new project support tools.



  • Matric
  • Bachelors degree in Information Technology, Computer Science, or a related field.
  • Certifications in Jira Administration or BI tools is advantageous


  • Project Support Tool Specialist or similar role.
  • Hands-on experience with BI tools such as Power BI, or similar platforms, including report or dashboard development and data modeling.
  • Experience in customizing and configuring project support tools to meet specific requirements.

Skills/ Knowledge

  • Strong Technical skills with proficiency in Project Management software (e.g., PPO, Jira Align, Clarity), collaboration platforms (e.g., Microsoft Teams,), and reporting tools (e.g, Power BI).
  • Excellent Troubleshooting and problem-solving abilities.
  • Ability to effectively communicate Technical concepts to non-technical stakeholders.
  • Effective communication skills with the ability to train and support Project teams.
  • Familiarity with Project management methodologies (e.g. Agile, Waterfall) is a plus.
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